Appaling Service

For the past week I have been experiencing connectivity problems. When I lodged a query with Vodacom Fibre, they pretended to assist but couldn’t resolve the issue. I called again on Saturday, only to be told that the person who assisted me on Tuesday hadn’t even logged the query. On Sunday, they said my case had been escalated. On Monday (yesterday), I was told that someone from MetroFibre would contact me. Today, when I followed up, I was informed that my case had been closed. I’m at my wits’ end with Vodacom. Anyone considering ordering Wi-Fi from them should think twice. No one cares at all—you’re completely on your own, even though you pay them faithfully every month. escalated my case. I called gain on Monday(yesterday and they told me that someone from metrofibre will call me. I called again today and I was told that my call was closed. I'm at my wits end with vodacom. Anyone who is considering ordering wifi with them should think twice. No one cares at all. you are on your own,even though you are paying them every month without a fail.

Metrofibre answers calls but keep putting me on hold for hours. It is really sad that we are treated like this as customers. We are working from home and we need connectivity. Cancelling is the only option at the moment.