Appaling service - as usual

<p>I'm excited that i will finally be rid of Vodacom. I called the call centre to cancel my contract and was "assisted" by Dimakatso from the Retentions dept. who was incredibly unprofessional. she put me on hold for a good 5 minutes for no apparent reason, after answering the call while she was having a conversation and laughter with her collegues. I didnt appreciate her rudeness, so i asked why she had placed me on hold, and with a stinking attitude she rep****: "your account is in arreas in any case" ... I hope you are proud of your staff Mr. Mohamed Aziz Joosub</p>