Appaling service

On Friday 4/12/2020 I received by new phone which I ordered on line (Invoice K***. I took both my phoned to Vodacom Illanga Mall on to have my data transferred which was done at a charge of 100. When I got home my new phone was on but the WhatsApp data had not transferred, and some time during the night the phone inexplicable developed a lock. On taking it in I was told to go to the ABSA square branch to have the phone wiped clean for another R250 and possible a 24 hour waiting period. I need this phone for work. Your assistant at ABSA Bank was most unhelpful, with the "that is what we charge" after paying to have the data properly transferred. I al tired of the appalling service I get from Vodacom