appaling service

aside from lack of service when you want to cancel the contract they give you the run around.....have to stay on the line for more than 30 minutes...when you do get through they transfer from pillar to post...only to be told wrong department...quite sure alot of people cancelling their contracts due to service delivery...as far as im concerned...\VODACOM MUST FALL""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942271;704391;9;5;0;1;0;0;5;16/01/22 10:57;124;NULL;16/01/21 10:45;16/01/21 8:53;Excellent customer service;***5;Sharlotte;***;Asked for assistance regarding my policy alterations and she knew her story very well and assisted me professionally so. happy about the service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;230091;949;16;2;0;1;0;0;2;16/01/21 16:26;124;4;16/01/21 16:11;16/01/21 14:22;Unauthorised debit order;5,81E+12;;***;Recently I was informed by my bank of a debit order that is going through my account which, for years, I stupidly assumed that it was some bank charge.<br> <br> I today found out that it relates to an EliteMail account and that it was instituted in 2009 when I apparently app**** for a phone with them. Although I definitely cannot recall ever applying for a phone through them I was also told that the application was voided due to their vetting procedure. They have therefore been charging me for this service since 2009.<br> <br> I have tried to get assistance on their live chat system but was kept holding for over 40 minutes until I closed the chat link.<br> <br> It is unacceptable and ******** to be charged for a service that I have never had and should never have been registered against my name.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;739100;204;21;2;0;1;0;0;2;16/01/22 8:22;124;NULL;16/01/22 8:12;16/01/22 6:18;Multiply discount at Nu Metro disabled ;8,51E+12;;***;There is something terribly wrong with the Nu Metro website / the free Multiply movies today. I tried to book a movie (using all my Multiply details, and yes, it is the first time I will be watching this movie) and was then billed R85 per ticket. This must be a joke, since all Nu Metro movies are supposed to be free with the Multiply discount until the 31st January 2016. This is the first showing and I am afraid that I won't be able to get tickets if I try to book at Nu Metro this afternoon. How do I proceed to sort this out and to get the discount? This is not the first time I have struggled with the Nu Metro website and it is starting to get really old. I have also complained to Nu Metro, but I have never received a helpful response from them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;492231;33;1;2;0;1;0;0;2;16/01/22 11:20;124;NULL;16/01/22 11:02;16/01/22 9:16;FALSE ADVERTISING;6,91E+12;HEAD OFFICE;***;Fnb is so quickly to say they help businesses to grow, ******** since we opened our business account with them in 2012 not once were they willing to help us-ONE EXCUSE AFTER ANOTHER- We could not even get a card machine for our business we had to go the capitec bank who gladly assist us-that pathetic- I am now at the point to take my business elsewhere-I had already spoke to standard bank who I more than willing to help us- No wonder FNB IS LOOSING CUSTOMERS EVERY SINGLE DAY-IT'S DUE TO THE FALSE PROMISES THEY PROMISE THEIR CUSTOMERS.<br> And to put the cherry on top I am struggling for the pass 6 months to get my business details updated-I were a SOLE business- but that has change the business is a PTY limited, but know they still have me as a sole owner even on my business bank statements is still a mess. So ja I now just had ENOUGH!!! THANKS FOR NOTHING ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;25921;33;1;2;0;1;0;0;2;16/01/22 14:38;124;NULL;16/01/22 14:32;16/01/22 12:34;Cannot link cheque card;7,41E+12;Paypal;***;Hi there<br> <br> Could someone that knows what they are doing please call me with regards linking my debit card to PayPal - I have phone Paypal numerous times, then told to phone the bank, then told to wait for Paypal FNB division, who send me straight back to Paypal. This has taken me most of the day.<br> Please respond.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;249347;357;16;2;0;1;0;0;2;16/01/22 14:54;124;NULL;16/01/22 14:44;16/01/22 12:50;MATTER FROM JUNE 15 STILL NOT RESOLVED;8,01E+12;CALL CENTRE ;***;I had 2 contracts with Vodacom, I bought out 1 contract and some how because they very special they messed my the debit order of the other. Long story short I want to buy out the contract with they messed up, I was told by their complaints person Randall I must call their customer service call centre line where only idiots work at or pretend to work. They push you from pillar to post that after 6 transfers you have no choice but to hang up. I got through to someone once who told me they cannot pick up this number on their systems. I then a letter saying I owe R3000! Again I try and get a settlement letter so I can buy out this contract - 10 consultants later I was cut off. Vodacom customer service is the worst I have ever come across, they are slowly pushing people to just go pre-paid because contract means you would need to interact with these consultants who just don't feel like work or is rude. I just want a settlement letter with banking details emailed to me on [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;479105;357;16;2;0;1;0;0;2;16/01/23 8:14;124;NULL;16/01/22 0:00;16/01/23 6:10;misleading sms;7,70E+12;not sure;***;I loaded airtime and received a sms Thank you for recharging! You have just received R175 bonus airtime, valid until 22/01/2016. I was on a call and the call ended due to insufficient funds. When I called the call centre I was told the airtime is only for vodacom to vodacom and when I asked the agent she told me I should have called in and asked. I am disgusted with the service and the misleading sms.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;943096;357;16;2;0;1;0;0;2;16/01/23 10:41;124;NULL;16/01/23 10:36;16/01/23 8:37;Unacceptable demands ;***;Cassandra ;***;Hi Vodacon - just to let you know that I am not amused that you're bullying me into recording my name and surname in order to activate a voice-mail box. Why do I all of a sudden NEED to record a personal greeting?? Why can't it be the electronic voice like it used to be for the 20+ years I've been with you?? I signed a contract for a new number for a reason!! I am therefore refusing your need to overpower and bully me.<br> I am however truly interested in why you removed the electronic greeting as an option...?<br> UPDATE...... <br> Can't you read? I can't access my voice-mail due to your ridiculous demands on me. I won't be saying my name and surname on a recording so I can be harassed again. I changed my number for a reason, can't you read? So I cannot access the voice-mail you left and therefore have no idea how or why you could say that you've \provided feedback\"". This case is not closed... I STILL can't access my voice-mail! """