Appaling Customer Service

My mom had an account with Vodacom for years; owing to a ********** account during December 2017, we decided afterwards to cancel the contract, as it was running from month to month. Her number is ********** 916, and on 1 February 2018 I called ********** to cancel the contract with immediate effect; I was told that, we should go through February as they already loaded the minutes, etc. for the month.

They also confirmed that, owing to the ***** case, my mom owed now two months minutes; I requested Vodacom to deduct the total outstanding amount in the same month, in order to clear the account.

on 26 February 2018, Account Department, called to inform my mom that, she now owes three months instead of two. Their reason being, that they were unable to debit the account, owing to it not be on their system.

my issue is that, they were requested to deduct it on 1 February, and they failed doing so, due to their incompetence.

Furthermore, I received a SMS from Vodacom to pay the outstanding amount, and sent proof of payment as well as proof of 'deceased' date! This is really appalling and insensitive on their part, to **** my mother like that, as they spoke to her minutes ago, to confirm her ID.

I would recommend that, Vodacom should improve their customer services.

Regards

Magda