APPALING CUSTOMER CARE FROM VODACOM

Appaling Customer Care From Vodacom. I have previously written a review about the abysmal customer care I received from Vodacom. I am a contract client of more than 10years standing with this company.A month ago my line was summarily blocked/locked without any explanation.I spent several days enquiring why this had been done and was sent from pillar to post.This account has been well maintained over the past 10 yrs with not a single missed payment. Eventually,after I wrote a review on this platform, Vodacom contacted me and opened/unlocked my line. On Sunday morning the 9th of January;history repeated itself.I found myself with no service. her. my line was again arbitrarily locked by the service provider. I have spent the ENTIRE DAY TODAY in a futile attempt to have the line unlocked.Payments to the account are up to date and the fami**** experience of being sent from pillar to posts being repeated. it has been a massive inconvenience to me as I have been severely compromised in the execution of my duties. I am therefore pleading with the management of this Corporate entity to please assist me in resolving this matter with the utmost urgency.

Dr.E.M.Sithebe

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