Appaling call centre service on numerous occassions

<p>Vodacom call center consultants have messed up my contract account.I'm very upset with the appaling service i've been getting everytime i follow up on all my queries, No-one knows what they are doing and they keep sending me back and forth, i've logged several service requests and not getting proper help from vodacom. In October 2016 a ********** upgrade was done on my account where the ********* upgraded the data contract and purchased a new cellphone without my consent. I reported this to vodacom and also informed vodacom that when the ********** upgrade was done i lost 5G of data which i had available on my account. I raised a concern for this and asked when the account is re-instated back to normal i want back my 5G data that was removed from my account which rightfully belonged to me. Nothing was done by vodacom, still waiting for this to be resolved. I was also overcharged twice by vodacom in Oct 2016 and end of Dec 2016. For the first overcharge, a credit note was passed by the vodacom in their system after they did their investigation but no money was deposited into my account. I'm still waiting for my refund. Then the second overcharge made by vodacom on the 31 Dec 2016 no credit note has been passed yet and i'm still waiting for vodacom to refund me back my money. Later on i called cancellation department to do a cancellation on my contract account to end on the 31 January 2017 so i could still use the 3G data i had available until month end. The call centre consultant whom i spoke to agreed to make the contract cancellation end of january. Last week i get an sms saying that i'm on prepaid. I reported this vodacom and the call centre constantant told me to go to the vodacom shop. I get to the vodacom shop and i'm told i need to call the call center they need to re-activate my account and the 3G data i had in my account has been deleted. I've lost a total of 8G of data and have been billed 4 times the amount i usually pay monthly for data. I want the 8G data back in my account and be refunded back the money that was taken from my account twice. Can someone competent from vodacom assist me with this urgently.</p>