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Wouter W

1 reviews | Active since Jan 2014

20 Jul 2020, 12:58

Appaled by the service from Vodacom

Spoke to a consultant over a week ago regarding the cancellation of a new contract. They said they will contact me. It has been well over a week now, and no correspondence. They obviously waiting for the cancellation period to expire, so that they can charge fees etc.

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Replies (4)
Vodacom
Vodacom's reply20 Jul 2020, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
WW
Wouter W's update29 Jul 2020, 09:43
Reviewer Update
9 days later, and no correspondence whatsoever. Vodacom is by far the worst service provider by far. Just an automated response and no service further.
Useless!!!!
WW
Wouter W's update03 Aug 2020, 14:12
Reviewer Update
just contacted vodacom as they requested. spoke to consultant for 10 mins, then put on hold for another 10 mins, then cut off.
These guys keep confirming over and over again how *********** they are.
still no resolve on my request.
Vodacom service is appalling!!!
WW
Wouter W's update03 Aug 2020, 14:23
Reviewer Update
now it is impossible to get through to any consultant. Can not get past any of the automated responses to speak to a consultant. i have a contract, but the response is this is a pre paid number.
Vodacom can contact me regarding this query on ***.
lets see how long that takes