App unstable, unauthorized deductions & imaginary data
Im currently in hospital. Ihave recharged my phone with ample airtime & data. I would like to know if my data had not finished, why was R3 deducted countless times for 10mb of data that I did not authorize. What happened to the 750mb of data that I purchased? Your vodacom app was so unstable this morning that I tried multiple times to make a purchase of which all were unsuccessful that I had to resort to recharging from my bank app. Vodacom is a *******. I want my data back.
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Vodacom's replyOfficial
25 Oct 2019, 09:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2019, 09:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Nov 2019, 12:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2019, 12:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,