App Purchase Not Received

Apparently you can only receive assistance from Vodacom if you have an actual contract with them, but if you are a prepaid customer the only means of customer service you are allowed is from a robot.

I purchased a Norton Standard subscription in exchange for R360 in airtime on 18 July on the Vodacom app. Airtime got deducted, but no subscription was received or any sort of redemption code. If you try calling the customer service line there is absolutely no option to help with this type of query, TOBI provides no assistance for app purchases and the customer service email address sends back an auto reply stating you need to speak to TOBI.

Please tell me how on earth TOBI is going to help with this? How ridiculous. I want my money back!