App Purchase

Very bad experience, I bought a TV on the vodapay app store 28.11.2025,i was supposed to receive a voucher and to date have not received anything. I have contacted the call Centre, the online section, I have numerous emails to the addressed provided and there is just no escalation as the people behind these mailboxes are back office and do not speak to clients and the staff at the call Centre does have access to view the status of requests, I urgently require my feedback today on the status of my voucher, writing this review has been my last resort as I have always had good experiences with vodacom however this matter requires urgent attention... I am now waiting 3 weeks and therefore can't wait anymore