DJ
Danika J
1 reviews | Active since Feb 2018
13 Mar 2022, 16:53
App payments
I have a contract with Vodacom, I made my account payment on the Vodacom app on the 5th of March. Today is the 13th of March and on the app my account still shows that I owe an amount.
I have chatted to a consultant named Nomsa and advised her about the problem. She then informed me to email the screenshot of the payment to *** now I have sent my email off on the 10th of March and I haven’t received a single response from you people.
Over the years Vodacom has really been a pain in the ass and every single time I get more and more convinced to leave your service and go elsewhere. Vodacom really sucks and I wouldn’t recommend it to anyone.
Please see to it that the payment is updated and your app can accommodate for these kind of services.
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Replies (2)
Vodacom's replyOfficial
13 Mar 2022, 20:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2022, 20:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Mar 2022, 19:38Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Mar 2022, 19:38
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to you via email. Regards Consumer Website Team
Best regards,