SM
Stella M
1 reviews | Active since May 2016
19 Jul 2019, 08:07
App not working yet again
Your app hasnt worked for 2 days now so i cant check my wifi balances. I have uninstalled it this morning but now when i reinstalled it, it refuses to accept the sim number which i definitely entered correctly. Can someone please just help me sort this out. If it's not the wifi signal dropping, the app doesnt work. It is ridiculous.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Jul 2019, 09:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jul 2019, 09:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SM
Stella M's updateReviewer Update
19 Jul 2019, 15:42The whole day has gone by and vodacom hasnt bothered to sort out the problem or call. I have managed to set the app up again on my own but it still doesnt show the wifi balance!!!!!
SM
Stella M's update19 Jul 2019, 15:42
Reviewer Update
The whole day has gone by and vodacom hasnt bothered to sort out the problem or call. I have managed to set the app up again on my own but it still doesnt show the wifi balance!!!!!
Vodacom's replyOfficial
31 Jul 2019, 13:14Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,
Vodacom's reply31 Jul 2019, 13:14
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
Best regards,