APP**** FOR CONTRACT FOR Z FOLD 5/ FLIP 5 - DISGUSTING EXPERIENCE, NO ASSISTANCE / FEEDBACK FOR 2 WEEKS!

App**** for a few lines at the Gateway store with & have not been provided with any feedback on my application for over 2 weeks!!! Despite having affordability & and excellent credit score which should be a quick process. I have dealt with the most disgusting, inhumane & unprofessional staff you can ever imagine - they have tried to deter me from applying from the beginning as I believe there is a lot of ***** going on in their store with 1-contract applications that get aprrpved without the oversight of head office! Meaning every time a legitimate client comes in to apply for lines; they’d rather stall you so they can clear & allocate stock to their “1-deal a day buddies”.

Staff have been unnecessarily rude & have often exclaimed they won’t provide feedback & follow up on my application - to date I’ve tried to contact the store & speak to the manager for assistance & I’ve consistently been denied with them stating he’s unavailable for over 2 weeks now this has been the pattern - I’m told to not waste their time & they are “not hard up for my business” & that I should “go to MTN” - I am an excellent MTN client & have never had a single issue - only app**** with Vodacom as they had a cheaper deal. They exclaim the dept flags high value applications & they’ve flagged mine as *****???????? How can you go around accusing a new legitimate customer of *****?? Not only is this extremely unprofessional but immoral! We have been treated like trash - and I am 100% going to share my experience in the media! Let’s see how the public views Vodacom staff & stores when they hear “Vodacom stores don’t need your business, you shoul go to MTN” when you apply for a contract!

I would like to have feedback on my application & if nothing has been done since - for my application to be deleted altogether as I refuse to be given a bad name for absolutely no reason whatsoever!

I can be contacted on *** or ***