App doesn't work and Vodacom just passes the buck

<p>The Vodacom App has not worked in months. Various users can attest to this. Contract customers cannot load more data. Yesterday I contacted the call centre, 082 111, who could not assist me. Tried on the Vodacom App, no luck. I logged onto the website, which could not resolve the issue. We tried online banking, also unsuccessful. I contacted Vodacom on their Facebook page and was asked to email through all info, which I did. The reply I received was basically, sorry not our problem, please dial ********** . Vodacom has an app that doesn't work and staff that simply pass the buck. How many platforms does a customer need to use in order to actually get some service??</p>