LW
Lyn W
1 reviews | Active since Oct 2010
18 Oct 2018, 15:10
App and Web Page not working
So ! I received a call from a technical person at Vodacom who asked me to "clear the cache" restart my phone and uninstall and re-install the app. Nothing helps - He said that if I still have an issue after all of that I must call their help desk 082 135... well after calling twice holding on for so long that my phone eventually cuts off - I have now run out of data and the 1gb promised to me is nowhere - I suspect it is because he is waiting for me to buy my 1 gig of data, THATS NOT HAPPENING WITH THIS DUMB APP! I have screenshots of the error messages.
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Vodacom's replyOfficial
18 Oct 2018, 15:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 15:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team