ME
Mariette E
1 reviews | Active since Oct 2011
23 Apr 2019, 08:24
App and call centre irritations
Vodacom, when I phone your call centre, please STOP reading my “last usage, amount due and bill date” back to me before I can speak to anyone!! This wastes time and it has NEVER been my reason for calling. Rather create an option such as “Press 1 for usage”. It is super annoying. Also, I have registered my voice as my password at least twice, but it is STILL asking me to do so every time I phone. Lastly, almost every time I buy data through the app, it shows Success but doesn’t load the data. Then I have to call the call centre for them to load it manually. What is the point?
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Vodacom's replyOfficial
23 Apr 2019, 08:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Apr 2019, 08:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Apr 2019, 13:15Dear Mariette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply23 Apr 2019, 13:15
Official
Dear Mariette,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)