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Lee-Ann Rossouw

1 reviews | Active since Jul 2011

03 Oct 2016, 07:04

App Access Incredibly Silly

<p>Hi cannot access the Vodacom app from my device because "the device you are using is not on the Vodacom network. This app only works for devices connected to the Vodacom mobile network" ... what changed between the last time I used the same device to access the Vodacom app and Saturday the 1st of October? The Vodacom App is not very useful and is defintely not user-friendly and says a lot of about Vodacom.</p>

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Replies (4)
Vodacom
Vodacom's reply03 Oct 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LR
Lee-Ann Rossouw's update04 Oct 2016, 06:42
Reviewer Update

Nobody has contacted me yet. I still cannot access the Vodacom app.

LR
Lee-Ann Rossouw's update06 Oct 2016, 10:22
Reviewer Update

Vodacom still has not contacted me, I still access the Vodacom app .....

LR
Lee-Ann Rossouw's update19 Oct 2016, 10:14
Reviewer Update

Finally received a voicemail message to visit a walk in centre. Did my own investigation, apparently the new app upgrade needs to be connected to WiFi before it will recognise my cell on the Vodacom network. Yes, you read that right, the Vodacom SIM card, issued by vodacom is not 'seen' by the network carrier ... ROLFL .... vodacom you ****ing me ....