APN the scariest word for Vodacom Support

<p>Good day,</p> <p> </p> <p>I really don't like doing this, but unfortunately I simply am not getting any satisfaction from Vodacom Customer Care.</p> <p> </p> <p>I really dread each time I have to call the 082111 number, I have had nothing but frustration, annoyance, disbelief and demoralising experiences on that number. It sometimes feels like Vodacom set up this torturous system to test your self belief and break you down emotionally. So then you either give up on getting your problem resolved, or you battle on in Limbo never to find relief.</p> <p> </p> <p>I unfortunately reached this point with an other issue I had with Vodacom, and after writing a review I was met with people that could assist me and knew what I was asking for. So this is the situation I find myself in, complain on Hello Peter with the pure hope that Vodacom contacts me and helps me out, or fight a losing battle with 082111...</p> <p> </p> <p>But let me get to the actual grievance.</p> <p> </p> <p>I am using a Vodafone LTE router, with a PrePaid LTE sim which I use for my Internet. Its been running fine, i've been getting good speeds the data bundle prices are a bit crazy but its the only solution that suits me.</p> <p> </p> <p>I have need to open up the connection I have to a Unrestricted APN, as I have a Strict NAT on my connection and I would like to open it up. I need Open NAT so I can make use of inbound connections.</p> <p> </p> <p>I know its possible as other people have done it, and I see information on internet forums regardings it as well. You are put on a strict NAT for security purposes, and I understand that. But the option is there to get moved to an unrestricted APN.</p> <p> </p> <p>I found the procedure which I had to fill in a Application and forward it to ********** (which I did). I was told it will be actioned within 24 hours. The only other information I get is that I can either communcate with them via email, or call the 082111 number if I need anything.</p> <p> </p> <p>I did receive what I believe is a ticket number (EC-0CJY-2LUY9S), but no one can confirm this for me.</p> <p> </p> <p>I tried emailling but I have yet to receive a response, so I tried calling the 082111 number.. I was met with confused, shocked and completely bewildered people. I tried my best to explain to them what I did and what I need. But they could not understand what I was asking, nor could they point me into the correct department which can assist me. I was forwarded accross to different departments and asked to go do a Vodacom Shop which I suppose is day 1 in training when becoming a Vodacom Customer Care agent. When in doubt make it someone elses problem.</p> <p> </p> <p>I managed to get through to someone in the Solutions department which at the time appeared that I might be getting somwhere, I have no complaints with her service she tried to help but I suppose she might have misunderstood what is needed.</p> <p> </p> <p>I leave the case till this morning only to noticed that my connection speed has degraded severely, its basically unusable, I wasn't sure if there was a network issue or whether they moved me to an unrestricted APN and I had to make changes to get it back up and running again.</p> <p> </p> <p> </p> <p>I emailed them again, but got no response... so I called the 082111 number again.. this time to my utter dismay... it turns out they disabled LTE from my SIM (as per my request)... which obviously was never the intended purpose of this whole exerise.</p> <p> </p> <p>They helped me to activate LTE on the SIM again, I still need to check whether that is working now. But this just lead me to decide and write a review of my experience.</p> <p> </p> <p>If Vodacom is reading this, please can you assist me with my query? Please can you get someone willing to assist me and willing to find out what it is I need. I'm really at the end of my rope.</p> <p> </p> <p>I am really tired of dealing with Customer Care, it just feels like an ocean of nothingness that you go to if you hate yourself and have time to ****.</p> <p> </p> <p>Thank you</p> <p>Stephan</p>