Aphauling Low Standard Vodacom Service.
They don't even deserve a single star. I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay. Now that my phone is damaged (bentbackwords.broken covers.broken screen). I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee. The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance. Vodacom sent me an sms after saying claim is cancelled. So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
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Replies (3)
Vodacom's replyOfficial
18 Nov 2019, 11:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply18 Nov 2019, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
's updateReviewer Update
03 Jan 2020, 10:00They don't even deserve a single star.
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
's update03 Jan 2020, 10:00
Reviewer Update
They don't even deserve a single star.
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
's updateReviewer Update
03 Jan 2020, 10:01They don't even deserve a single star.
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
's update03 Jan 2020, 10:01
Reviewer Update
They don't even deserve a single star.
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..
I am a good paying customer of Vodacom. But I've had it. Vodacom sold me an insurance explaining that there will be no access to pay.
Now that my phone is damaged (bentbackwords.broken covers.broken screen).
I sat at the Vodacom branch from 9am Saterday till 3pm just to tell me I need to go to another shop *** Now they want to charge axcess fee.
The funny thing is that the one repair shop quotes 7900 and the other 13700 for insurance repair.
Vodacom insurance provider said the can't process any claim if I don't pay the excess fee upfront. I again explained to this lady that I don't pay excess as that was what was enitionally explained when signing up.Also now it will take 7days for them to locate the initial phone call with insurance.
Vodacom sent me an sms after saying claim is cancelled.
So now Vodacom will not see a cent. I will not pay the insurance nor the contract..