Apauling service

Vodacom's customer service is non-existent. I reported poor network connectivity three days ago, followed by a complete loss of internet connection the next day. Despite making numerous phone calls and requesting a clear time frame for resolution, no one has been able to provide any information. On two occasions, I asked for escalation and requested a callback with feedback, but all I've received are empty promises designed simply to end the call.

This is not the first instance where attendance to connectivity issues are not prioritized. In this new age of working from home, I do not see myself staying a loyal vodacom customer for long as it negatively impacts my ability to perform my work.

In my personal opinion, there is must cheaper and better service providers out there.