Apathy towards your problem

<p>I went to the vodacom shop ( The glen branch) to upgrade my existing contract. I was informed by the sales consultant Dean, that due to me doing an upgrage I would get 10 gigs of data for 30 days. On the 1st of August I checked and this has not been allocated. I waited for a few days and the logged the issue via Voice chat service for vodacom. I got no response for about a week and a half and then called the call centre. I was advised that my query was pending. Today I get a call from a agent of vodacom, who neatly packages the solution in that I need to visit the Vodacom shop. I find this not in accordance with your value proposition , as I did not create this issue. Vodacom is a company not operating within a federated structure you are just vodacom so when you give us channels for resolution and your best solution is to send me to the vodacom shop, that is quite appalling,</p> <p> </p> <p>Now my expectations are that either somebody allocates what was promised or I am given an apology on a public like hellopeter. As what your representative did was in my view a false sale and as we know ,we have laws against these type of sales.Secondly please do not get someone to call me who is not at the level of competence I except as the last caller aggravated me, with her less that desirable solution to the problem. You are not an NGO or an official of government, we pay for your services and through your value proposition, you create those expectations and thus should deliver on them</p>