APATHY AND INDIFFERENCE

<p>I write to convey my deep disappointment in Vodacom. </p> <p> </p> <p>I have two contracts with Vodacom <br /> Cell no ********** 802 and <br /> Cell no ********** 915.<br /> ACCOUNT NO: ********** 9-1</p> <p> </p> <p>I upgraded recently and have had endless problems with the contract against cell no ********** 915.</p> <p><br /> 1) I had to upgrade again as Vodacom did not have a record of the upgrade but it was done on the same day and at the same time as the cell no ********** 802.</p> <p> </p> <p>2) the deal was <br /> SMART M - R369<br /> INCLUDES 500MG <br /> 120 MIN<br /> SMS<br /> EXTRA R70 FOR EXTRA 500MG<br /> FREE J5 CELL PHONE</p> <p> </p> <p>I have two problems against this contract</p> <p>I have been charged R245.61 for the phone and the query keeps on getting escalated and no one ever comes back to me. I believe the ref no is 001G9aC6QDJASBY8 although cannot be sure as there are so many ref no's every time I ask what is happening. A zero invoice was received on the latest statement against this phone.</p> <p> </p> <p>I asked for itemized billing for the amount of R399.92 on invoice no H2-1VKSW - REF NO 1- ********** 676613 - after many,many,many e mails - telephone call etc where I was told each time that the details had been sent I have yet to receive the information, I feel I was **** to about the mail being sent as I received all the mails advising that the query had been escalated - but I have no doubt that I will be invoiced for it.</p> <p> </p> <p>Vodacom are playing me for a fool My thinking is that if I was wrong about these amounts I would of already had a reply and proof of the charges from Vodacom.</p> <p> </p> <p>Your upgrades department started this mess - they just do not know what they are doing.<br /> Your customer service - there is none!</p> <p> </p> <p>I have been a client of Vodacom's for many years and this level of service is unacceptable. I have asked for premature cancellation quotations but I am giving Vodacom this one last small window of opportunity to change my mind.</p> <p>I look forward to your reply.</p> <p>Yours sincerely <br /> Sonja Delport</p> <p> </p>