MH
Mithesh H

1 reviews | Active since Mar 2016

22 Jun 2016, 14:15

APATHETIC SERVICE FROM VODACOM

<p>My nightmare began when i decided to go to the Vodacom shop in the Bluff on June 16th, i waited for almost 30 minutes while other staff members walked around the store. When i enquired if anyone else can help me i was told by a lady named Nadine that they are short staffed and i have to JUST WAIT. I was appauled by her response and was totally disgustedby the time the manager came and i walked out vowing to change networks, HOWEVER after calming down i went to the Vodacom shop, shop 283 at Pavilion on Monday 20/06 and commenced with my upgrade.To my disappointent the phone i wanted,LG G4, was out of stock and the consultant informed me after checking with the manager named Bilal that the phone will arrive tomorrow 21/06,so i left and came back the following day only to be told again by the same consultant who AGAIN checked with Bilal,that the phone has been dispatched but not yet instore but will definitely be in today.At no time did this manager Bilal come and speak to me considering i was instore for the second consecutive day.Then i go to the store AGAIN TODAY FOR THE 3RD time only to be told that the phone has not arrived.This is when i became really irate as i been **** to by the manager and made to run around for 3 days with nothing...I then asked to speak to Bilal however he was not in and i was referred to Chantelle who tried to assist and after coming to an agreement to take the brown LG G4 which the consultant stated they had stock off,once again NO STOC**** What the hell is wrong with VODACOM,who gives you people the wright to mislead and blatantly lie to us customers.I even asked for Chantelle to check for the LG G5 to be given on the same package as G4 and after checking i was told NO WE CANNOT DO THAT.Your service sucks and obviously VODACOM does NOT CARE ABOUT their clents. I am almost certain that MTN or CELL C would NEVER treat their clients in this manner.Absolutely NO COMPROMISE to make the customer happy considering i been in the store on 3 consecutive days prior to having a nasty experience at the bluff store.This kind of treatment should not be imposed on anybody especially when we are paying clients.My greates regret is NOT ging to MTN or CELL C timeously however i will most definitely now as VODACOM is apathetic!!!</p>

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Replies (1)
Vodacom
Vodacom's reply23 Jun 2016, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team