Apathetic, Gross negligence and misrepresentation. They replace with second hand devices.

Without prejudice. My experience and my opinion.

I entered into a contract which had a device (HP Laptop) and data. 29/3/2024 Device had a 12 month warranty with HP. Means HP warranty expires 29/3/2025 Device also had a 36 month warranty and repair with Platinum Warranty. (They would collect your device repair and return).

Within a months the HP laptops battery life was 20mins without using it. I had been dealing with who I thought was a manager Chris in the Waterfront store and Platinum Warranty. the device was submitted 2x and still battery life was an issue - was raised to 50% of online info. Platinum warranty recommended that the device be replaced. Chris told me that the supplier refused to replace the device. Even though the co that was responsible for repair - Platinum Warranty recommended replacement. That was a battle, eventually after fighting and constant comms the device was replaced. I accepted receipt drew a line through the legal limiting sentences on receipt. I registered the device with HP as previous. Turns out the device HP warranty expires 29/9/2024 so it is now a six month warranty from transaction start.

I emailed Chris and Platinum Warranty asking if the device was a second hand unit. I confirmed that the unit i had in hand had a total of six months HP Warranty. Response you have a 3 year Platinum Warranty. I asked if the "new" unit was new and why was the HP warranty halved. Response you have a 3 year Platinum Warranty.

The ignore your questions. Who is the supplier that refuses to replace devices that goes against appointed co to repair and maintain with a warranty. this was one of the most unprofessional and seemingly below board transactions I have ever had the misluck to enter into.