Apalling Service - Fibre down for 7 days and having to buy data on cellphone for hotspot

My fibre has been down since 04.10.2022 and when I called in I was told that my area Ruimsig is down and even though I explained that I no one else in my estate is down which ruled out the possibility of a widespread problem, they insisted that I should wait it out as technicians are working on it. I run an IT business from home so I'm 100% dependent on internet, I don't have DSTV so my family hasn't been able to watch tv for a week now. I called again on Wednesday and was told the same thing by a different person and I pleaded that it's not possible that in my entire estate no one else is affected yet my area is supposedly down but they insisted that according to their system my are is down.

Eventually on Thursday someone actually listened to the facts I was presenting to them, Zahida Fortune is the only one was willing to consider the facts and she logged a ticket and gave me her direct contact so that I don't have to explain the same thing to someone new everytime I call.

The ticket was escalated to Vumatel on Friday but they have not come out to check their infrastructure and in the interim I'm incurring data costs on my cellphone from the same vodacom by the way for a situation they are failing to support me with.

I'm looking at alternative solutions to cancel this contract including my vodacom red data and voice line because clearly they don't value the business I have been giving them for over 15 years