Apalling customer service

Not only did I have to spend 2 hours on the phone just trying to get through to someone who could actually advise me on how to book an S6 on an upgrade for a business account but then once I emailed the necessary documentation through I was told that they could not hold a phone as \this was only possible for new personal accounts". Way to look after your existing clients vodacom!! I also dealt with a handful of snooty"