MG
MARK G
1 reviews | Active since May 2019
16 May 2019, 13:26
ANYONE THERE?
PORTED MY NUMBER TO THIS COMPANY NEARLY TWO MONTHS AGO, RECEIVED SIM CRD TWO AND A HLF WEEKS AGO-THEY'RE UNABLE TO ACTIVATE THE CARD BEEN ON THE LINE IN EXCESS OF 12 TIMES, REALLY NICE STAFF WORKING FOR HOPELESS COMPANY NOW TO CANCEL THE CONTRACT . NEVER AGAIN
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 May 2019, 13:42 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2019, 13:42
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MG
MARK G's updateReviewer Update
16 May 2019, 13:47I HAVE SPOKEN TO NEARLY A DOZEN CONSULTANTS SO FAR - I DESPAIR OF ANY RESOLUTION OTHER THAN AN AUTOMATED REPLY
MG
MARK G's update16 May 2019, 13:47
Reviewer Update
I HAVE SPOKEN TO NEARLY A DOZEN CONSULTANTS SO FAR - I DESPAIR OF ANY RESOLUTION OTHER THAN AN AUTOMATED REPLY
Vodacom's replyOfficial
16 May 2019, 18:45Dear Mark,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply16 May 2019, 18:45
Official
Dear Mark,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
MG
MARK G's updateReviewer Update
16 May 2019, 20:02Thanks to Ashwin's persistence, we have at last resolved the issue - a faultily supp**** sim card.
I had to make another journey to a voda shop, pay R 63 for a sim swop, listen to why I should rather deal with the stores instead of doing things on line, and wait another 3 hours before getting connected three weeks after the initial receipt, and two and a half months after requesting the port from Telkom (the most useless mobile network, bar none).
All in all a really bad start to two years of Voda - it an only get better (I hope).
Service in South Africa is a joke.
I had to make another journey to a voda shop, pay R 63 for a sim swop, listen to why I should rather deal with the stores instead of doing things on line, and wait another 3 hours before getting connected three weeks after the initial receipt, and two and a half months after requesting the port from Telkom (the most useless mobile network, bar none).
All in all a really bad start to two years of Voda - it an only get better (I hope).
Service in South Africa is a joke.
MG
MARK G's update16 May 2019, 20:02
Reviewer Update
Thanks to Ashwin's persistence, we have at last resolved the issue - a faultily supp**** sim card.
I had to make another journey to a voda shop, pay R 63 for a sim swop, listen to why I should rather deal with the stores instead of doing things on line, and wait another 3 hours before getting connected three weeks after the initial receipt, and two and a half months after requesting the port from Telkom (the most useless mobile network, bar none).
All in all a really bad start to two years of Voda - it an only get better (I hope).
Service in South Africa is a joke.
I had to make another journey to a voda shop, pay R 63 for a sim swop, listen to why I should rather deal with the stores instead of doing things on line, and wait another 3 hours before getting connected three weeks after the initial receipt, and two and a half months after requesting the port from Telkom (the most useless mobile network, bar none).
All in all a really bad start to two years of Voda - it an only get better (I hope).
Service in South Africa is a joke.