gG
gardiol G

1 reviews | Active since Aug 2016

16 Jan 2020, 09:02

Anybody competent that can sort out issues and not only want your money?

Still no resolution from previous complaint, all you get from Vodacom is a blurb stating that someone will be in contact with you. Still no assistance, merely send an unsigned document for some migration from their side on 15/10/2019 which we deny ever requesting. The contact was cancelled and we never requested this migration .Unauthorised debit order for R6612,50 which has been reversed. Seems they have everything upside down in terms of a contract that was actually cancelled and well communicated to all parties. Spoke to manager Chris Naidoo last week at Vodacom who spoke to Ricardo at the Cresta Vodacom shop to sort out the mess. If not sorted by 15/1/2020 we will be reporting this matter to PASA and ICASA. Useless consultants who does not listen to the issue at hand wasting customers time and only causing frustration and anger.

0
Replies (3)
Vodacom
Vodacom's reply16 Jan 2020, 09:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
gG
gardiol G's update16 Jan 2020, 10:26
Reviewer Update
Stop sending standard blurbs, provide the service, nobody has made contact yet or even trying to sort out this *****
gG
gardiol G's update31 Jan 2020, 16:17
Reviewer Update
Still not resolved and got an SMS stating monies owed, yet is was supposed to be resolved