AVdH
Anya Van den Heever

1 reviews | Active since Mar 2015

30 Mar 2015, 16:12

Any form of service will be more acceptable

I have spent the past week trying to get hold of Vodacom's Sales Contact center. I have spent over 2 hours listening to My African Dream (actually nightmare) with no answer.<br> You cannot tell me in all that time there wasn't one operator available to take my call!<br> I finally got hold of someone in their Customer Care center that promised I'll be called within 30 minutes, that was last week.<br> I bought a wi fi contract from a cold call (which I never do and will never again) with the promise that it will be delivered in a few days and guess what 2 weeks down the line I'm in a panic that it was a sham and I cannot get hold of anyone that can even tell me if it was legit or not.<br> I have never experienced this type of service (or lack off) anywhere and now I'm so thankful that all my other contracts are with MTN and that is exactly where they will stay, I do not care what I'm offered!<br> Lesson learned.<br> If someone, anyone at Vodacom can contact me I would be very grateful and maybe a bit surprised.

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2015, 12:45
Official
Hello AnyavandenHeever,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team