DH
Dan H

1 reviews | Active since May 2020

23 Jun 2025, 08:38

Another Week... No Network (5th Week in a Row)

I'm getting tired of writing these reviews every week. Last week, I had no network for the entire day, Ref #: *** Today, my network is up and down again. It has dropped multiple times this morning, causing inconvenience to my work and meetings.

Your EC network team seems to not care about service delivery and your 'escalations' do not seem to work. I am tired of your false promises and failure to deliver a service.

I have also requested a log of the downtime in the region, which has not been provided to me. I am tired of this inconvenience.

0
Replies (1)
Vodacom
Vodacom's reply23 Jun 2025, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team