Another Week, Another Vodacom Fault

I logged a complaint, about low bandwidth, on the 26th of Jan 2024 and the fault was only addressed this past Monday (05/02/2024). Now my LTE/Wi-Fi keeps dropping, 2 days later. I have notified the Eastern Cape Connectivity team, but do not expect a reply.

These long turnaround times are ridiculous; this is the 3rd issue I have had with my connection in less than a month. Is the Vodacom Eastern Cape team incapable of fixing issues promptly, why is there an SLA, in place, that does not allow for quick turnaround times and why does Vodacom insist on making this process as difficult as possible?