DH
Dan H
1 reviews | Active since May 2020
16 Jun 2025, 09:31
Another week... another outage...
Another week, and another network outage. This has become a weekly issue in our region and the EC Network team have failed to provide consistent network. Over the last few weeks, collectively, we have had atleast 4/5 days worth of network outages.
This is PATHETIC customer service for paying customers.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
16 Jun 2025, 10:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jun 2025, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Jun 2025, 16:14Dear Dan Hall,
As discussed, we've escalated your query to Our Support Team.
Your reference- ***
- Currently in-hand with Networks Support Team.
Our Team will be in touch. If possible, kindly avail yourself for their call.
Regards,
Vodacom Consumer Website Team
As discussed, we've escalated your query to Our Support Team.
Your reference- ***
- Currently in-hand with Networks Support Team.
Our Team will be in touch. If possible, kindly avail yourself for their call.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jun 2025, 16:14
Official
Dear Dan Hall,
As discussed, we've escalated your query to Our Support Team.
Your reference- ***
- Currently in-hand with Networks Support Team.
Our Team will be in touch. If possible, kindly avail yourself for their call.
Regards,
Vodacom Consumer Website Team
As discussed, we've escalated your query to Our Support Team.
Your reference- ***
- Currently in-hand with Networks Support Team.
Our Team will be in touch. If possible, kindly avail yourself for their call.
Regards,
Vodacom Consumer Website Team
Best regards,
DH
Dan H's updateReviewer Update
17 Jun 2025, 20:36Well done Vodacom - Eskom is currently providing a better service, in our region, than you are!
Throughout the evening, we have had intermittent network issues. I was told that you would resolve the issues and that it had been escalated.. But yet again, your Eastern Cape Network team's incompetence knows no bounds, and we, the customer, have been **** to.
We are paying customers in the region, but receive second-rate service from you.
Please provide a log of the downtime in my region, since the beginning of the year. This is getting escalated one way or another.
The above issue is not resolved and has gotten worse!!!
Throughout the evening, we have had intermittent network issues. I was told that you would resolve the issues and that it had been escalated.. But yet again, your Eastern Cape Network team's incompetence knows no bounds, and we, the customer, have been **** to.
We are paying customers in the region, but receive second-rate service from you.
Please provide a log of the downtime in my region, since the beginning of the year. This is getting escalated one way or another.
The above issue is not resolved and has gotten worse!!!
DH
Dan H's update17 Jun 2025, 20:36
Reviewer Update
Well done Vodacom - Eskom is currently providing a better service, in our region, than you are!
Throughout the evening, we have had intermittent network issues. I was told that you would resolve the issues and that it had been escalated.. But yet again, your Eastern Cape Network team's incompetence knows no bounds, and we, the customer, have been **** to.
We are paying customers in the region, but receive second-rate service from you.
Please provide a log of the downtime in my region, since the beginning of the year. This is getting escalated one way or another.
The above issue is not resolved and has gotten worse!!!
Throughout the evening, we have had intermittent network issues. I was told that you would resolve the issues and that it had been escalated.. But yet again, your Eastern Cape Network team's incompetence knows no bounds, and we, the customer, have been **** to.
We are paying customers in the region, but receive second-rate service from you.
Please provide a log of the downtime in my region, since the beginning of the year. This is getting escalated one way or another.
The above issue is not resolved and has gotten worse!!!
Vodacom's replyOfficial
18 Jun 2025, 07:57Good morning Dan,
Thanks for your post.
We have escalated your to our Network Support Team, your reference is still in progress.
Our team will reach out to you soon.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Thanks for your post.
We have escalated your to our Network Support Team, your reference is still in progress.
Our team will reach out to you soon.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jun 2025, 07:57
Official
Good morning Dan,
Thanks for your post.
We have escalated your to our Network Support Team, your reference is still in progress.
Our team will reach out to you soon.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Thanks for your post.
We have escalated your to our Network Support Team, your reference is still in progress.
Our team will reach out to you soon.
We hope for a speedy resolution.
Regards,
Vodacom Consumer Website Team
Best regards,