GS
Graham S
1 reviews | Active since Feb 2019
14 Jun 2019, 17:59
ANOTHER Vodacom RIP_OFF!!!
Are all Vodacom prepaid customers aware how they 'rip' you. If you recharge your prepaid phone - they give you the same amount 'free'....HOWEVER...it does not matter HOW MUCH DATA you have on your phone.....if you do ANYTHING requiring data usage...they deplete/ charge against your (APPARENTLY) 'FREE' airtime they 'GIVE?????' you....NEVER MIND IF YOU HAVE PLENTY DATA AVAILABLE.....I WOULD LOVE AN EXPLANATION FROM VODACOM.....BUT THE REPLY WILL BE THE NORMAL - " It's been escalated"....OR you will be told to read Terms and Conditions (which most people don't do/ have time for".....they 'legally' try cover themselves....all in the name of actually ripping the customer off!!!!!
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Replies (1)Vodacom's replyOfficial
15 Jun 2019, 17:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jun 2019, 17:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
