ANOTHER VODACOM MESS AGAIN.

My first complaint sent on 8 April 2022 reads:

Service level ZERO. On the 18th of Feb 2022 called Vodacom online to upgrade my expiring contract. Upgraded by Thabile. Got the same price for basically the same contract. On 6 April 2022 I receive an SMS to inform me that I owe an outstanding amount on this contract. After receiving my invoice I noticed that instead of being charged R199,00. I am now charged R524,00 vat included. This is nothing more than highway *******. Called Vodacom Online 5 times this morning. Every time I get told that I am on the M2 system & that one of the consultants would call me. One did call back & after explaining the situation was told that the original consultant would call me back, Doubt if this will happen because I think somebody did not do their job. The quotation nr I was sms'd on 18 Feb is Q ***7. The consultant Thabile informed me that the contract would be implemented at the end of February. I asked her the amount per month payable t do their job. I am further& she confirmed R199,00 for the 20GB. I am not going to pay anything more than the agreed amount. It is not my fault that somebody did not do their job. I am going to report this to ICASA. You are nothing more than a bunch of *******. F Erasmus. Nr ***. Can be reached on *** or email ***

After several days of calling & being made promises of being called back etc etc, I finally get told that my contract has been upgraded & that an amount of R199,00 would be the payment due with effect of April. Was promised that the credits would be passed etc etc. Sadly after checking my latest statements I have noticed that no credits have been given & that although I made payment I am still in arrears as I have been billed again for Vodacom's ***** up. Oh yes the threatening SMS's have also started. ****it Vodacom can't you sort out this mess you created. Your accounts department is a waste of time to call because promises are made & nothing happens. I am not going to pay anything more than the R199,00 monthly payment. In my humble opinion get proper staff that does the work correctly & efficiently.