Another Vodacom letdown

On 18 Nov I posted a review about Vodacom getting everything wrong on my order. On 21 Nov I received a call with an apology for the atrocious mess with a promise that a salesperson would phone me to arrange a new order/contract. 4 Working days later still no phone calls. In the meantime the special I ordered is expring on 28 Nov. It is obvious that they don't care, too big, too busy.