Another Vodacom fine mess

Signed up for FTTH with vodacom on 5 Sept. 2018 supposed to take between 4 to 6 weeks for installation supp**** router 100gigs broad band business first month free as interim connection. Almost 2 months past still no word on fibre. Friday 19 Oct service call to ********** router not working no internet. After having to explain the same thing to 5 vodacom consultants they gave me a SR refetence Vodacom: Service request SR181 ********** 39 update NoReply(2-1TY6U1P). Vodacom phoned me Monday 22 Oct for router SN which I gave vodacom promised router reset within 24 hours. Already Thursday still no internet. Called ********** Wednesday 24 Oct again still no response from Vodacom. Misleading as now I must pay for router data monthly which is no longer interim connection but vodacom's way of making this more permanent than uncapped fibre data as signed up for.