1 reviews | Active since Feb 2016

02 Mar 2017, 16:00

Another **** Vodacom Experience

<p>On 2 Feb 2017 I cancelled a 500MB recurring data bundle. Obviously for the month of Feb I was charged for this data bundle and was allocated the data bundle. On 28 February 2017 at 18:22 I had a data balance of 150.31 MB which was to expire on 1 April 2017. However, at 3:54 on 1 March 2017, the data balance on my account was 0MB. Through the night i did not use the data, when I queried this with the call centre I was promised that 'someone' would call me back providing an explanation as to what had happened (ref number 1- ********** ********** ). More than 24 hours later I am still waiting for that 'someone' to call back. </p> <p>For me this constiutes theft of data as I paid for the data and data was valid till the 1 April 2017. </p>

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Replies (2)
Vodacom
Vodacom's reply03 Mar 2017, 07:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply10 Mar 2017, 08:51
Official

The reported instance has been reviewed and addressed.

Please refer to correspondence communicated.

Regards

Elroy

Best regards,