Another Twist in the Tale

I have been with Vodacom for many years and my experiences have been getting progressively worse. Every time I want to do something with my contract, there is some little aspect that pops up like a sting in the tail. The last contract I had started in Jan 2016. I had problems from the fist month. I knew my contract was to end in Jan 2018 and as I became more and more irritated by the queues (Only Telkom is worse!) and the complications, I decided to keep my head down and wait for it all to be over. I checked 3 times on all that was required for me to cancel the contract and account so I wouldn't be caught out and trapped into anything again. I did it by the book and double checked all the way. Now I have been sent an final account with the amount owing being 9c! I ask you! Who seriously asks for 9c?! The petrol or banking fees would cost way more than that. I am refusing to pay until the interest on the amount makes the effort worthwhile. In the meantime I have followed my children to Cell C where I never wait more than 5mins, all the agents are able to help with every query, they go out of their way to be efficient and helpful and to see things from your point of view. I am also getting a better package and saving R100+ per month. I know their coverage is not as good but it is adequate for me and its worth it not to have the hidden agendas. I honestly thought I had seen the last of Vodacom. Then yesterday a sales lady phoned and offered me a package from them - I told her I was definitely NOT on her prospective client list! Can they not even get that right? But 9c! Serioulsy?! :-(