Another shoddy & appalling service from Vodacom

Vodacom had ********ly and without authorization renewed my contract almost two years ago now. Calls to their Customer Care has resulted in a few of their consultants agreeing and committing to have the matter resolved, with the last such call having been on 23 August 2021 (a record as per vodacom systems). To date, this has NEVER materialized. On 16 October, I had visited Vodaworld in Midrand, to escalate the matter. To my shock, I found that the issue was still under investigation 7 weeks on. A new query was raised and I was told they will start an investigation which will take up to 7 business days for any feedback, though the two ladies confirmed that on the system they could see the contract had been cancelled in August 2021. The time frame has elapsed and zilch feedback from Vodacom, just another way for them to show how much they do not care for their clients. To date, still no feedback nor refund. The renewal of my mobile contract was provisional to resolving this issue. In true vodacom style, they have renewed the mobile contract and not resolved this issue.

Two years later, I have been patient enough and this is gravely unacceptable. Action is required to resolve the matter as it is long overdue. Be weary and scrutizine your Vodacom statements.