LM
Landiwe M

1 reviews | Active since Jul 2021

29 Sept 2021, 21:07

Another shoddy & appalling service from Vodacom

Vodacom had ********ly and without authorization renewed my contract almost two years ago now. Calls to their Customer Care has resulted in a few of their consultants agreeing and committing to have the matter resolved, with the last such call having been in late August 2021. To date, this has NEVER materialized. Two years later, I have been patient enough and this is gravely unacceptable. Action is required to resolve the matter as it is long overdue. Be weary and scrutizine your Vodacom statements.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2021, 21:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team