SH
Stephen H

1 reviews | Active since Sept 2015

08 Sept 2015, 21:06

ANOTHER SERVICE PROVIDER - SHOCKER

Another service-provider that is questionable pertaining to operational modus-operandi...VODACOM BEING THE 'PERPETRATOR'!!!<br> <br> 1. Establish on my account TONIGHT paying for service-fee that a VODACOM consultant states SHOULD NOT BE PAYING FOR.<br> If a million consumers/clients of VODACOM are charged an 'abnormal' small additional fee of R10-00...good grief, easy HUGE money that has been 'taken' from ******** consumer/s.<br> DON'T TAKE FOR GRANTED NOR TRUST Service Providers such as this...!!!<br> <br> 2. Establish data bundle being consumed, yet device hardly utilised...been down this road before.<br> When one has a problem, VODACOM cut ones facility/account quickly, but damn, a consumer has a problem due to VODACOM error, takes months to get resolved.<br> Try to recover/attain a credit, monumental battle one has on ones hands.<br> <br> 3. Modus-operandi clearly seen...hopefully consumer wary, VODACOM gain easy 'free' additional revenue.<br> <br> 4. Now querying irregular data useage on iPad...call-centre, told during 19h00 call, consultant will call back in 5-minutes...now 20h50, still no response...probaly wont occur.

0
Replies (1)
Vodacom
Vodacom's reply09 Sept 2015, 08:24
Official
Hello Stephen.honey,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,