Another poor Experience from Vodacom

I am once again so frustrated by the shocking and appalling service provided by Vodacom and their various outlets. The sheer disregard from their staff to deliver even just an average service is astounding! <br> I have dealt with consultants and Clearwater and Rosebank and my wife had the same experience at Clearwater. It seems as if Vodocam is breeding a culture of poor, shocking service delivery.<br> Firstly I went into Clearwater to review my contract as I am spending an inordinate amount of money on my cellphone each month <br> All I wanted to understand was what package I could change to, to reduce my monthly spend. I was quite coldly told that I am a 3d customer and there systems couldn't check the details on my account. No apologies, no alternative offered...nothing! The exact same thing happened at the Rosebank outlet. I then phone the call centre and the agent there also can't give me much details. Eventually they tell me that I am only due for an upgrade on the 29th of May and shouldn't change until then. I ask you, as a customer that spends R5k a month... can you not compromise 29 days. All I want is to change my package and also not lose out on the device upgrade