Another pathetic telecoms company.

My only experience with Vodacom is finding out they’ve been debiting my account without my consent. Firstly you cannot get through to the customer care to help you report *****. Secondly, I went in store and the consultants were very reluctant to help. I’ve sent everything they’ve asked me to send and THREE WEEKS LATER nothing. I think it’s time we as customers start taking these companies to the ombudsman! It’s not easy to have your life disturbed by the crime that is identity theft, the police do nothing about it, you have to run around to all these comps trying to clear your name, very few of them actually do what they’re supposed to do. With all the so called technology you guys are supposedly working on, you’re telling me no one on your staff is innovative enough to stop people opening accounts in other peoples names?!