ANOTHER MONTH OF VODACOM DISASTER BILLING, empty promises galore

This is the 8th month in a row that Vodacom has messed up my account.

Last month I posted on Hello Peter and was called by 2 agents that GUARANTEED that this was being resolved. They promised to watch the account. My new invoice has come and it remains wrong. Clearly the help I was offered was just window dressing and PR, or alternatively their systems are a DISASTER, not a good outcome in any of the cases.

I HAVE NOT BEEN CHARGED FOR MY HANDSET INSTALLMENT FOR 4 MONTHS NOW. Can you imagine asking a business for 4 months to charge you for a service and they cannot seem to do it at all. Before that there was an error on my contract and as they was changed the installment disappeared.

Please never take a contract with or use Vodacom, the customer service is UNBELIEVABLY TERRIBLE. The customer service number you call can only refer to other departments, they promise resolving an issue and it NEVER happens. I am so frustrated.

AVOID VODACOM AT ALL COSTS I IMPLORE YOU. You take a contract and them a monthly headache starts as you listen to their horrible hold music endlessly.