AR
Andrew R

1 reviews | Active since Jan 2024

20 Apr 2024, 12:43

Another month has gone by

So I am still waiting for my cell phone, after eventually having it done, can you believe it my shipment was hijacked, so its again a wait, I am actually starting to think I should have gone with another service provider. I ordered a vivo Y36 but i am getting a Vivio Y 17 that is exactly the same amount. The only difference is the handset is for free, but surly it comes down to the amount that I pay every month, so now I am getting a phone I don't really want, so maybe its a blessing in disguise because I can cancel the order. I guess I will wait and see what the consultant will say and how they will try and fix this as I have been without a cellphone since the 27 January. I order online because its suppose to be 2 to 5 days delivery, well then we should be only now going into the first week of February, I will be in an old age home before I get to use my phone, what a pity that will be

0
Replies (2)
Vodacom
Vodacom's reply21 Apr 2024, 21:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

AR
Andrew R's update23 Apr 2024, 09:36
Reviewer Update
I just want to say thank you to Mervin and Nicole who have restored my faith in Vodacom. Thank you for assisting me and turning a very dissatisfied client into a happy one