Another month another story...

<p>From: Kefiloelt<br />Sent: Tue Jul 25 05:05:20 GMT+0 ********** <br />To: ********** <br />Subject: RE: EC-0CT9-2KH18J RE: Hellopeter</p> <p>Again my account is debited R620. WHY?</p> <p>Sent from my Sony Xperia? smartphone</p> <p>---- ********** wrote ----</p> <p>>Good day Kefilwe<br />><br />>On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused. <br />><br />>This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has since been resolved, credit (R598 - including VAT) is currently reflecting on the Vodacom account <br />><br />>Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization. <br />><br />>You may email us on ********** or contact us on 082111 (free from a Vodacom sim) should you have any enquiries. You may also review your posting.<br />><br />>Regards<br />><br />>Lesley Abels<br />>Vodacom Consumer Website Team</p>