1 reviews | Active since Aug 2016

12 Sept 2016, 17:59

Another mess from vodacom

<p>I got a call from vodacom saying they will sort out my previous invoice for the mess they made with the app and the displayed data usage / availability.</p> <p> </p> <p>That was augusts invoice, Since that day the 15th of august i havnt touched the wifi router,</p> <p> </p> <p>Today the 12th September i get a invoice from them stating ive been credited the last but i now owe them R3900,</p> <p> </p> <p>R244.73 for handset and data plan,</p> <p>R130.70 for 1gb data ( times 2) I bought those to use</p> <p> </p> <p>Then R2,648.04 for data usage outside of bundled rates, how is that even possible if i hadnt touched it for nearly a month now?</p> <p> </p> <p>Vodacom needs to step up their game as i am not paying for stuff i do not use, 2 months in a row now i get ridiculous invoice amounts. From the date i took the contract august till the 15th i didnt know about the mess with their app yet they kindly dont say a thing about it when i call or they called me to fix that invoice.</p> <p>Terrible terrible customer service.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team