1 reviews | Active since Nov 2014
Another issue! Spend cap not activated!
<p>After I had my wife's phone upgraded (number ********** 596) in August and in September/October I phoned the customer care line to activate a spending cap on the account. </p> <p>I remember there were issues with this due to a new system that Vodacom had moved to and a person from the technical department had to phone me and assured me he fixed it on his side and the R50 cap I wanted had been activated.</p> <p>But looking at the invoices for December 2016 and January 2017 this is definitely not the case - there is an overspend of R109.44 in December and R113.52 in January.</p> <p>PLEASE activate the R50 cap correctly!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ALSO NO FEEDBACK YET! Please contact me to sort this out
ALSO NO FEEDBACK YET! Please contact me to sort this out
