NE
Neil E

1 reviews | Active since Nov 2014

13 Jan 2017, 10:12

Another issue! Spend cap not activated!

<p>After I had my wife's phone upgraded (number ********** 596) in August and in September/October I phoned the customer care line to activate a spending cap on the account. </p> <p>I remember there were issues with this due to a new system that Vodacom had moved to and a person from the technical department had to phone me and assured me he fixed it on his side and the R50 cap I wanted had been activated.</p> <p>But looking at the invoices for December 2016 and January 2017 this is definitely not the case - there is an overspend of R109.44 in December and R113.52 in January.</p> <p>PLEASE activate the R50 cap correctly!</p>

0
Replies (2)
Vodacom
Vodacom's reply13 Jan 2017, 10:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

NE
Neil E's update17 Jan 2017, 09:25
Reviewer Update

ALSO NO FEEDBACK YET! Please contact me to sort this out