CJ
Charles J

1 reviews | Active since Jul 2013

30 Nov 2024, 16:41

Another horrible customer experience

I was out of the country. I bought a 4.5 GB data package before I arrive back so I have data. I was NOT data roaming. I did NOT use this data while out of the country. I got this SMS at 23:06 last night: Your 4.5 GB bundle has been provisioned and will be valid until 2014-12-28 23:59:59.

I can't use my data today.

Your call center says I should known somehow not to buy data when I was roaming and I can't be refunded.

I'm so tired of Vodacom. So honestly deeply tired for explaining basic human concepts.

If I couldn't buy this then don't take my money and send me an SMS to say that sorry sir, but we cannot provision you this data, try when you get back.

Vodacom, refund me please.

0
Replies (2)
Vodacom
Vodacom's reply01 Dec 2024, 20:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Dec 2024, 13:46
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today we have allocated 5GB data to the 084 number valid for 30 days


Regards Vodacom Consumer Website Team 

Best regards,